GraniteWarehouseTN + J-Dub's Pawn and Sales
Client Updates #4
New client! J-Dub's Pawn and Sales
You'll
notice that the sign in the picture reads J&L Pawn and Sales.
That's because that is the old store name from the previous owner. The
new Pawn shop owner, Jeremy, has put up the new sign since then so it
correctly reads J-Dub's Pawn and Sales.
Not very far up the road from me is J-Dub's Pawn and Sales . Any stores that sell a broad spectrum of items can use my social media management skills to great potential! This is because I can post each and every item available in the store online for customers to view. Not only can I do that but I can send targeted local traffic to those posts. Places like this I typically will check out in person, and introduce myself to the owner. I'll offer them my services, and tell them how they can really benefit from hiring me. Surprisingly a lot of business owners around here in West Tennessee are very far behind when it comes to technology and the many great things it can do for them. In fact I talked to a store owner recently who said I quote "well didn't even know what Facebook was till yesterday. I tend to get 1 of 3 reactions. The first and second being more likely than not. The first is the "No I don't have a Facebook, I don't need any of your stuff leave now". The second being "I already have my grand daughter doing that" only to look at their page and see maybe 2 posts every other month. The last is the "Okay, I know how strong this internet stuff is let me see if this guy can help me". I'm always happy to receive the third because it let's me explain how beneficial I can be for their business.
After discussing all the things I can do for Jeremy and his pawn shop he agreed to pay a $15 setup fee for me to setup his Facebook account, create necessary graphics, and research the best social media campaign available to him. Followed by $15/week for posting and managing his Facebook page on a daily basis. You can view that page here https://www.facebook.com/JDubsPawn
The first thing I did was take over 50 pictures of any item I could find in the store while I talked to Jeremy and let him know about how I'd be managing his account, and reaching out to local customers. I also let him know that I am Comptia A+ certified and if he had any computer problems he could let me know. He told me that he might need me to fix his computer one of these mornings because it was doing some crazy things, and asked if I was able to setup a new wireless printer. I told him that would be no problem, I've never been stumped by any computer problem and actually enjoy troubleshooting these things for people. At the end he signed a contract of mine stating everything I would be doing for him along with the price of $15/week. I create Daily Audience contracts for my clients in hopes that it will only strengthen their decision with hiring me. As clearly as possible I list everything that I will be doing to help them. I can't imagine anybody would hesitate after they see the long list of work I'll be doing to make sure they receive the best management, and SEO.
Complications arise?
That night was filled with creating the Facebook, and posting up a couple of the items to kick it off. For 2 weeks things were great. Everything went great, I was able to post new content every day and continue building the J-Dub's Pawn and Sales Facebook page. On the third week I went to the shop to talk to Jeremy, and receive payment. The shop was closed and Jeremy was nowhere to be found so I gave him a call. He didn't answer so I shot him a text asking when he would be at the shop. A week or so later I received a text saying he was out of town and wouldn't be back until the following Wednesday. I said okay, and continued to manage his Facebook account. The following Wednesday (day I'm supposed to get paid) he was nowhere to be found again. I did the same and he said it would be a few more days, and he apologized. I said no problem and kept managing his account (alongside my other client's) When the third Wednesday arrived and I still hadn't heard from Jeremy and noticed he wasn't at the Pawn Shop again tried to get a hold of him. Call, no answer. Sent him a text and asked if he knew when he'd be around. He said that he was in an accident and was at a hospital that was out of town. He said he would be back in town next week. I told him I was sorry and wished him the best on getting better. Long story short, next week he tells me he's going to be there and doesn't show up at all. I told him that I really didn't have the time to mess around and just asked for an honest answer when he'd be around again. I couldn't get one. After the first month and a half with no payment I decided I had to put my attention elsewhere. I let him know of my decision and he got a little upset with me. Eventually some 2 months later he gets around to paying me for the previous work. I told him that I'd be happy to help him out again, and he says that would be great and he will need me. Haven't heard anything from him since. I'm not going into post screenshots of the texts or anything, because I feel that would be unprofessional. Let me tell you something I learned and have always followed since I got my first job at Gamestop in High School. In fact we'll do another Social Media Manager Pro Tip: NEVER argue with a customer . Your best action will be trying to help your customers in any way possible. If they get upset with you explain the situation as best you can with a positive attitude. If as a last resort you have to lose a customer try not to make it feel like anybody's fault. Help them however you can, and move on. Even if that includes recommending them to someone else. When I worked at Best Buy if there was a product we didn't have, or a service we didn't offer we would even recommend other stores such at Staples from across the street. Customer service is a big deal people, always be professional, and never send a customer away in worse shape that they came in.
GraniteWarehouseTN
Some really cool stuff has been happening with GraniteWarehouseTN! Plus the most amazing milestone has been achieved! Before I talk about the good new I'm gonna talk about the other good news! I was happy one morning when found out who just had liked the GW Facebook Page. It was Mayor Jill Holland! I actually have met her in person before and she was really nice. I know I'm optimistic, but I find great news everywhere I can. I am so blessed with the ability to do this for a living. I love my job!So what was that great big milestone I was talking about earlier?!
GraniteWarehouseTN reaches the first position in
google search!
Yes! My work is truly paying off and it really has come to shine! When I first started social media management for GW I could not find them in even the 3rd or 4th pages of google by searching things like "granite warehouse", "granite tennessee" or even "granite warehouse tennessee". Initially taking on the job I mentioned that I had the ability to boost him to the first page of google's search results after sticking with me.
StoneWorldTN was previously the first result whenever I typed in related keywords. BUT NOT TODAY! Sorry guys, but we have superior SEO management! MWUAHAHAHAH! *ahem* At first I was skeptical. I thought maybe browser cookies played a part in skewing a more general search. I searched from my laptop, and phone with the same results. Even with a different internet connection. I still wasn't so sure so I had my old friend from Maine do a search from his place. He got the same results! YES! An entire team of people costing you over $1,000 a month? No, just one nerd charging less than half of that. I'm so glad my highest paying customer (the one who opted in with the highest quality services available) was able to reach the first page of google after about 5 months of service. While GW is a great client, and I can help them out in many many ways...believe it or not I don't think that I am able to leverage my skills the most with them. Every goal has been met, and many more have been added. Things are going great! However GraniteWarehouseTN has no products that are able to be shipped or sold outside of West Tennessee. The business owners with that ability are the ones I will be able to really help. I will be able to boost them to the top, and it will really show in the revenue department.
Ohhh man it's nearly 1am already. We are nearly caught up with the slightly older updates and now I will be able to update you guys in real time. Look forward to new posts soon!
Please continue to like follow my client's pages Both GraniteWarehouse, and I appreciate all of your support!
GraniteWarehouse TN social media pages:
Instagram: http://instagram.com/granitewarehouseTN#
Pinterest: http://www.pinterest.com/GraniteTN/
Twitter: https://twitter.com/GraniteTN
Daily Audience pages:
Thank you everybody for your support!
